KYC Policies, Privacy and Management of Personal Data
This policy explains how AeroBet verifies customer accounts, prevents financial crime and manages personal information. It applies to account registration, deposits, withdrawals, payment checks, identity verification and other activities connected with the use of AeroBet services.
The AeroBet KYC policy is designed to confirm that an account belongs to the person who registered it, that payment methods are used with proper authorisation and that transactions are consistent with lawful gaming activity. This policy should be read together with the AeroBet Privacy Policy, Terms and Conditions and any payment or bonus rules that apply to an account.
Purpose of the AeroBet KYC and AML Policy
Know Your Customer, commonly referred to as KYC, is the process used to confirm a customer’s identity and assess account-related risks. Anti-Money Laundering, or AML, procedures are used to identify and prevent attempts to move, conceal or misuse funds connected with unlawful activity.
AeroBet uses KYC and AML controls for several practical reasons:
- to confirm that registered account details are accurate;
- to prevent the use of stolen or unauthorised payment methods;
- to reduce identity theft, fraud and account misuse;
- to review deposits and withdrawals that appear unusual;
- to meet applicable legal and regulatory obligations;
- to protect customers, payment providers and the AeroBet platform;
- to prevent underage or prohibited access to gambling services.
Verification requirements may differ according to the customer’s location, payment method, transaction value, account activity and overall risk profile. AeroBet may request documents before a withdrawal, after a significant deposit or whenever an account review is considered necessary.
Applicable Compliance Standards
AeroBet applies a risk-based compliance approach. This means that verification is not limited to a single transaction threshold. The level of review may increase when the account presents additional geographical, financial, behavioural or payment-related risks.
| Compliance Area | How It Applies |
|---|---|
| Customer identification | Confirms the identity and basic personal details of the registered account holder |
| Anti-money laundering | Helps detect transactions that may involve unlawful funds or attempts to disguise their origin |
| Sanctions screening | Checks whether customers or transactions are connected with restricted persons or regions |
| Fraud prevention | Identifies stolen documents, unauthorised payment methods and suspicious account behaviour |
| Responsible gambling controls | Supports age verification, account limits and restrictions where required |
| Data protection | Regulates how identity documents and personal information are collected, used and retained |
Where local rules impose stricter requirements, AeroBet may apply those requirements to customers located in the relevant jurisdiction. Certain services, payment methods or account functions may be unavailable while compliance checks remain incomplete.
What Money Laundering Means
Money laundering generally involves handling property or funds that originate from criminal activity in a way that hides their true source, ownership or purpose. It can also include assisting another person in moving or using unlawful funds.
Activities that may fall within this definition include:
- converting or transferring funds while knowing that they are linked to criminal activity;
- hiding the true source, location, ownership or movement of property;
- receiving, holding or using property known to originate from unlawful activity;
- helping another person avoid the legal consequences of financial crime;
- attempting, facilitating or assisting with any related activity;
- using gambling transactions to disguise the movement of funds.
Money laundering can involve activity that took place in another country. AeroBet may therefore consider the origin of funds, geographical connections, payment routes and related account activity when reviewing a transaction.
AeroBet Account Verification Process
AeroBet uses a staged verification process. The exact documents requested at each stage depend on the account and the information already available.
| Verification Stage | Main Purpose | Information That May Be Requested |
|---|---|---|
| Stage One | Basic account identification | Name, date of birth, country, nationality, address and contact information |
| Stage Two | Identity and address confirmation | Photo ID, selfie or liveness check, proof of address and payment method verification |
| Stage Three | Enhanced due diligence | Source of funds, source of wealth, bank records or additional supporting documents |
AeroBet may move an account directly to a higher verification stage where the transaction value, payment route, account history or risk profile makes additional checks appropriate.
Stage One: Basic Customer Information
Basic personal information is collected during registration or before certain account functions become available. Customers must provide accurate and current details.
Stage One information may include:
- first and last name;
- date of birth;
- nationality and country of residence;
- residential address;
- email address and telephone number;
- selected account currency;
- other information required for age or eligibility checks.
The name registered on the AeroBet account should match the name used for deposits and withdrawals. False, incomplete or inconsistent information may result in additional checks, restricted account access or delayed payment processing.
Stage Two: Identity Verification
Stage Two is used to confirm that the customer is the person named on the account. AeroBet may request this verification before processing a withdrawal, after certain deposit activity or as part of a routine security review.
- The customer receives a request through the account area or an official AeroBet communication channel.
- The requested documents are uploaded through the available secure verification process.
- The documents are checked for validity, readability and consistency with account information.
- A selfie, liveness check or photograph with the identity document may be requested.
- The account is approved, rejected or referred for an additional manual review.
Deposits, withdrawals or selected account functions may be placed on hold until the review is complete. AeroBet may request a new document where an uploaded copy is expired, unclear, incomplete or inconsistent with other account information.
Accepted Identity Documents
AeroBet generally accepts official government-issued documents. The available options may depend on the customer’s country of residence.
| Document | Basic Requirements |
|---|---|
| Passport | Must be valid, clearly photographed and show the customer’s identifying details |
| National identity card | Front and back may be required, with all corners visible |
| Driving licence | Accepted only where it is recognised as an official identity document |
| Residence permit | May be accepted where it is current and issued by a government authority |
The document image should be clear, unedited and show all required information. AeroBet may reject screenshots, heavily cropped images, damaged documents or copies where important details cannot be read.
Selfie and Liveness Verification
AeroBet may request a selfie, live facial verification or a photograph of the customer holding an identity document. This check helps confirm that the person submitting the document is its legitimate holder.
When completing this check, customers should:
- use a well-lit location;
- keep their face clearly visible;
- avoid filters or edited photographs;
- follow the on-screen verification instructions;
- make sure the identity document is readable where it must appear in the image;
- submit the verification personally rather than through another person.
AeroBet may use a secure verification provider to perform document authenticity, facial comparison or liveness checks. Automated results may be reviewed by trained staff where further assessment is required.
Proof of Address
Proof of address may be verified electronically or through a document uploaded by the customer. The document must normally show the customer’s full name, residential address, issue date and the name of the organisation that issued it.
| Possible Document | Typical Requirement |
|---|---|
| Utility bill | Electricity, water, gas, internet or another recognised household service |
| Bank statement | Issued by a recognised financial institution and showing the registered address |
| Government letter | Official correspondence issued by a public authority |
| Tax document | Recent official document showing the customer’s name and address |
| Residence certificate | Official confirmation of residence issued by a competent authority |
Proof of address documents should normally have been issued within the previous three months unless a different period is stated during verification. Mobile phone bills, handwritten documents or envelopes without the underlying statement may not be accepted.
Payment Method Verification
AeroBet may verify a card, bank account, e-wallet or cryptocurrency payment route used for deposits and withdrawals. This is intended to confirm ownership and prevent the use of payment details belonging to another person.
Depending on the payment method, customers may be asked to provide:
- a bank statement showing the account holder’s name;
- a screenshot from an e-wallet account;
- a partially masked image of a payment card;
- proof of a cryptocurrency transaction or wallet ownership;
- confirmation from the relevant payment provider;
- additional information about the origin of deposited funds.
When a payment card image is requested, customers should follow the masking instructions shown in the verification request. Full card security codes should never be submitted.
Stage Three: Source of Funds and Source of Wealth
Enhanced verification may be required where deposits, withdrawals or total account activity reach a level that requires a better understanding of the customer’s financial background.
Source of funds refers to the immediate origin of money used for a transaction. Source of wealth refers to the broader way in which the customer accumulated their financial assets.
| Source | Possible Supporting Evidence |
|---|---|
| Employment income | Payslip, employment letter, tax record or bank statement |
| Business ownership | Company records, financial statements or dividend information |
| Investment income | Broker statement, sale record or investment account statement |
| Inheritance | Probate document, estate statement or solicitor’s confirmation |
| Property sale | Sale agreement, completion statement or bank record |
| Family support | Transfer evidence and information explaining the relationship and source |
| Savings | Bank statements showing the accumulation and availability of funds |
The document requested will depend on the circumstances. AeroBet may temporarily restrict deposits, withdrawals or account activity while source-of-funds information is being reviewed.
When AeroBet May Request Verification
KYC verification is not limited to the first withdrawal. AeroBet may request documents at any stage of the account relationship where additional information is reasonably required.
Common reasons include:
- a first withdrawal request;
- large or repeated deposits;
- a significant increase in account activity;
- changes to personal or payment information;
- use of several payment methods;
- attempts to deposit and withdraw without normal gaming activity;
- login activity from unusual locations or devices;
- possible duplicate or linked accounts;
- inconsistencies between documents and account details;
- a legal, regulatory or payment-provider requirement.
The security or compliance team may request further information without disclosing internal risk indicators. This helps prevent customers or third parties from bypassing fraud and AML controls.
Withdrawal and Deposit Controls
AeroBet may apply payment controls to ensure that funds are returned through an appropriate method and to the verified account holder.
- Deposits should be made using a payment method held in the customer’s own name.
- Withdrawals may be returned to the original deposit method where technically possible.
- Alternative payment routes may require additional ownership checks.
- Deposited funds may need to meet applicable wagering or turnover requirements before withdrawal.
- A payment may remain pending while KYC, fraud or AML checks are completed.
AeroBet does not permit its payment system to be used as a money-transfer service. Depositing and withdrawing funds without genuine gaming activity may result in enhanced verification, fees where permitted, account restrictions or transaction cancellation.
Risk-Based Customer Management
AeroBet assesses customer and transaction risk using several factors. A higher-risk classification does not automatically mean that unlawful activity has occurred. It means that additional checks may be appropriate.
| Risk Factor | Possible Effect |
|---|---|
| Country or region | Additional verification or service restrictions may apply |
| Transaction value | Larger deposits or withdrawals may require source-of-funds evidence |
| Payment method | Higher-risk or difficult-to-verify methods may receive additional checks |
| Account behaviour | Unusual patterns may trigger manual review |
| Document quality | Unclear or inconsistent documents may delay verification |
| Sanctions or adverse information | The account may be restricted or rejected where required |
Customers from prohibited or restricted jurisdictions may be unable to register, deposit or continue using AeroBet. The list of restricted locations may be updated when legal or risk conditions change.
Ongoing Transaction Monitoring
AeroBet monitors account and payment activity throughout the customer relationship. Monitoring may be carried out through automated systems, payment providers and manual compliance reviews.
Transaction monitoring may consider:
- deposit and withdrawal frequency;
- the value and timing of transactions;
- the relationship between deposits, gaming activity and withdrawals;
- changes in payment methods or currencies;
- use of accounts belonging to another person;
- multiple accounts linked by device, payment or identity information;
- activity inconsistent with the known customer profile;
- attempts to avoid verification thresholds through smaller transactions.
Automated alerts do not always result in account restrictions. Where appropriate, AeroBet staff review the available information before deciding whether additional documents or action are required.
Suspicious Activity and Reporting
AeroBet may review activity that cannot reasonably be explained by the customer’s known account use, payment history or financial information. Compliance staff may request clarification or supporting evidence.
Following a review, AeroBet may:
- approve the transaction and close the review;
- request further information or documentation;
- delay or reject a payment where permitted;
- limit, suspend or close the account;
- retain funds where required by law or legal order;
- submit a report to a competent authority without notifying the customer where disclosure is prohibited.
AeroBet will not disclose confidential monitoring methods, internal risk scores or information that could compromise a legal investigation.
Verification Processing Times
AeroBet aims to review complete and readable documents within a reasonable period. Many standard checks can be completed within 72 hours, although complex reviews may take longer.
| Reason for Delay | Possible Action |
|---|---|
| Unclear document image | The customer may be asked to upload a clearer copy |
| Expired document | A current document will normally be required |
| Account information mismatch | Additional evidence may be requested |
| Source-of-funds review | Financial documents may require a manual assessment |
| Third-party provider check | Processing may depend on an external verification or payment provider |
| High-risk activity | The compliance team may carry out enhanced due diligence |
Customers can reduce delays by uploading complete documents, keeping account information current and responding promptly to official verification requests.
Personal Data Collected by AeroBet
AeroBet collects personal data that is necessary to operate accounts, process payments, meet compliance obligations and provide customer support.
| Data Category | Examples |
|---|---|
| Identity data | Name, date of birth, nationality, gender and identity document details |
| Contact data | Address, email address and telephone number |
| Account data | Login records, account status, preferences and security settings |
| Financial data | Payment method details, deposits, withdrawals and transaction records |
| Verification data | Identity documents, selfies, proof of address and source-of-funds evidence |
| Technical data | IP address, device information, browser type and security logs |
| Gaming data | Game activity, bets, wins, losses, bonuses and account limits |
| Communication data | Support messages, complaints and account-related correspondence |
AeroBet limits the collection of personal data to information that is relevant to the stated purpose. Additional information may be requested when required for enhanced verification, dispute handling or legal compliance.
How AeroBet Uses Personal Data
Personal data is processed only where there is an appropriate legal or operational basis. Different purposes may rely on contractual necessity, legal obligations, legitimate interests or customer consent.
AeroBet may use personal information to:
- create and manage customer accounts;
- confirm age, identity and eligibility;
- process deposits and withdrawals;
- carry out KYC, AML, sanctions and fraud checks;
- maintain account and platform security;
- provide games, bonuses and account services;
- respond to support requests and complaints;
- apply responsible gambling tools and restrictions;
- meet legal, accounting and regulatory duties;
- improve website performance and customer experience;
- send service communications and permitted marketing messages.
AeroBet does not use personal data for purposes that are incompatible with the reason it was collected unless the customer is informed or the processing is otherwise permitted by law.
Automated Checks and Human Review
AeroBet may use automated systems to identify document inconsistencies, suspicious transactions, unusual account activity or possible fraud. These tools support the compliance team but do not remove the need for human judgement.
| Automated Activity | Purpose |
|---|---|
| Document authenticity checks | Identify possible alteration, expiry or inconsistency |
| Facial comparison | Compare a selfie or liveness result with an identity document |
| Transaction monitoring | Flag activity that differs from expected account behaviour |
| Device analysis | Identify account sharing, duplicate accounts or unusual access patterns |
| Risk screening | Support sanctions, geographical and fraud-related checks |
Where an automated result could materially affect an account, AeroBet may conduct a manual review or allow the customer to provide additional information, subject to applicable law.
Sharing of Personal Data
AeroBet does not sell identity documents or personal information. Data may be shared only where this is necessary to operate the service, complete verification or comply with legal duties.
Recipients may include:
- identity verification providers;
- payment processors, banks and e-wallet providers;
- fraud prevention and cybersecurity services;
- game and platform technology suppliers;
- professional advisers, auditors and insurers;
- regulators, law enforcement agencies or financial intelligence units;
- companies within the same corporate group where permitted;
- other parties involved in a lawful business transfer or restructuring.
Service providers are expected to process personal data only for agreed purposes and to apply appropriate confidentiality and security measures.
International Data Transfers
Some AeroBet service providers may process information in countries outside the customer’s place of residence. Data protection standards can differ between jurisdictions.
Where required, AeroBet may use safeguards such as:
- contractual data protection clauses;
- approved transfer mechanisms;
- provider security assessments;
- access restrictions and encryption;
- legal exceptions that permit a specific transfer.
International transfers are limited to information reasonably required for the relevant service, verification or legal purpose.
Data Security
AeroBet applies organisational and technical controls intended to protect customer information against unauthorised access, loss, alteration or disclosure.
| Security Measure | Purpose |
|---|---|
| Encryption | Protects information during transmission and, where appropriate, during storage |
| Access controls | Limits personal data to authorised staff and service providers |
| Activity logging | Records access to sensitive systems and verification information |
| Staff training | Helps employees recognise privacy, fraud and AML risks |
| Security monitoring | Identifies suspicious access or unusual system activity |
| Data minimisation | Reduces the amount of information collected and retained |
No online system can be guaranteed to be completely secure. Customers should use a unique password, protect their login details and contact AeroBet if they notice unauthorised account activity.
Retention of KYC and Transaction Records
AeroBet keeps personal information for as long as it is required for account operation, dispute handling, fraud prevention, legal compliance and financial record keeping.
Retention periods may depend on:
- the duration of the customer relationship;
- applicable AML and financial record rules;
- the existence of a complaint, dispute or investigation;
- legal limitation periods;
- instructions from a regulator or competent authority;
- the sensitivity and purpose of the information.
KYC and transaction records may need to be retained after an account is closed. In some jurisdictions, applicable law may require certain records to be kept for up to ten years. When information is no longer required, it may be deleted, anonymised or securely archived.
Customer Data Protection Rights
Depending on the customer’s location, data protection law may provide rights over personal information held by AeroBet.
| Possible Right | What It Means |
|---|---|
| Access | Request information about personal data held by AeroBet |
| Correction | Ask for inaccurate or incomplete information to be updated |
| Deletion | Request deletion where there is no legal reason to keep the data |
| Restriction | Request limited processing in certain circumstances |
| Objection | Object to certain processing based on legitimate interests or direct marketing |
| Portability | Receive certain information in a structured electronic format |
| Consent withdrawal | Withdraw consent where processing depends on consent |
| Complaint | Raise a concern with AeroBet or an appropriate data protection authority |
These rights are not absolute. AeroBet may retain or continue processing information where this is required for AML compliance, fraud prevention, legal claims, regulatory reporting or another lawful purpose.
How to Submit a Data Request
Customers can submit a privacy or personal data request through the official AeroBet support channels. AeroBet may need to verify the requester’s identity before releasing, changing or deleting account information.
- Contact AeroBet through the official support or privacy channel.
- Clearly describe the information or action being requested.
- Provide the registered account details needed to locate the relevant records.
- Complete identity verification where required.
- Wait for confirmation or a request for additional information.
AeroBet will respond within the period required by applicable law. Complex or extensive requests may require additional time, in which case the customer will be informed where required.
Employee Training and Internal Controls
Employees who work with customer accounts, payments, personal data or compliance reviews receive training appropriate to their responsibilities.
Training may cover:
- KYC document review;
- money laundering and fraud indicators;
- suspicious activity escalation;
- data protection and confidentiality;
- secure handling of identity documents;
- responsible gambling interactions;
- changes to legal or internal compliance requirements.
AeroBet may also conduct internal audits, quality checks and periodic risk assessments to evaluate whether its KYC, AML and personal data procedures remain effective.
Customer Responsibilities
Customers also have responsibilities when creating and using an AeroBet account.
- Provide accurate and complete registration information.
- Keep personal and contact details current.
- Use payment methods held in their own name.
- Submit genuine and unaltered documents.
- Respond to verification requests within the stated period.
- Protect account passwords and security codes.
- Do not allow another person to use the account.
- Report suspected unauthorised access promptly.
Failure to provide required information may prevent AeroBet from completing a withdrawal, maintaining the account or meeting its legal obligations.
Consequences of Incomplete or Failed Verification
Where KYC verification cannot be completed, AeroBet may take proportionate action based on the reason for the failure and the risk presented by the account.
| Issue | Possible Outcome |
|---|---|
| Missing documents | Account functions or withdrawals may remain restricted |
| Unreadable documents | Replacement copies may be requested |
| Inconsistent information | Additional evidence or explanation may be required |
| Suspected forgery | The account may be suspended and referred for investigation |
| Third-party payment use | The transaction may be rejected or returned where possible |
| Prohibited jurisdiction | The account may be closed in accordance with applicable rules |
AeroBet may return funds to their lawful source, deduct permitted charges or take other action required by law, payment-provider rules or the applicable Terms and Conditions.
Changes to This Policy
AeroBet may update this KYC, Privacy and Personal Data Policy when its services, verification providers, legal obligations or internal procedures change.
Material updates may be communicated through the website, account area or registered contact details. Customers should review the current version of the policy before submitting documents or using payment services.
Contact and Further Information
Questions about AeroBet account verification, document requirements or the management of personal data can be submitted through the official customer support channels shown on the website.
Customers should never send passwords, full card security codes or identity documents through unofficial social media accounts or unverified email addresses. Verification information should be submitted only through an approved AeroBet process.