AeroBet Payments
This Payments Policy explains how deposits, casino payouts, withdrawals and refund requests are handled at AeroBet. It also describes the verification requirements, transaction limits and payment rules that apply when customers use real-money gaming services.
Available AeroBet payment methods may vary according to the customer’s country, account currency, verification status and the services supported by individual payment providers. The options, limits and estimated processing times currently available to a customer are displayed in the cashier.
1. Payouts
Casino winnings are credited to the customer’s AeroBet account after the relevant game round has been completed and the result has been confirmed by the applicable gaming system or software provider.
For games or services that require settlement, the winnings become available after AeroBet or the relevant provider has confirmed the final result and settled the transaction.
| Payout Status | Meaning |
|---|---|
| Available | The winnings have been credited to the customer’s cash balance |
| Pending | The game result or payment is still being confirmed |
| Restricted | The funds are connected with an active bonus or unfinished wagering requirement |
| Under Review | The transaction requires a technical, security or compliance check |
| Reversed | The amount was corrected because of an identified error or invalid transaction |
The AeroBet account balance and transaction history provide the current record of settled winnings, deposits, withdrawals and adjustments.
1.1 Crediting Casino Winnings
When a valid game result is recorded, the corresponding winnings are normally added automatically to the customer’s account balance.
The payout process generally follows these steps:
- The customer places a valid real-money wager.
- The game provider records the result of the round.
- The result is confirmed by the gaming system.
- The appropriate payout is calculated according to the game rules.
- The winnings are credited to the AeroBet account balance.
Customers should report any apparent difference between the game result and account balance through the official AeroBet support channels.
1.2 Incorrect Credits and Payment Errors
If AeroBet mistakenly credits an account with funds or winnings that do not belong to the customer, the incorrect amount remains the property of AeroBet and may be removed from the account.
Payment or balance errors may result from:
- a technical malfunction;
- a duplicated transaction;
- incorrect manual processing;
- a game-provider settlement error;
- a payment-provider notification error;
- a bonus being credited more than once;
- an incorrect currency conversion.
If the customer withdraws funds that were credited by mistake before the error is identified, the incorrect amount may be treated as a debt owed to AeroBet. The customer must notify AeroBet promptly after noticing an unexpected credit.
1.3 Payout Verification
AeroBet may carry out identity, payment and transaction checks before processing a payout or withdrawal. Verification can be requested for a first withdrawal, a large transaction or any payment that requires additional review.
| Verification Check | Purpose |
|---|---|
| Identity verification | Confirms that the account belongs to the person requesting the payment |
| Payment ownership | Confirms that the deposit method belongs to or is authorised for the customer |
| Address verification | Confirms the customer’s registered residential details |
| Transaction review | Checks whether account activity is consistent with legitimate casino use |
| Source-of-funds review | May be required for higher-value or higher-risk payment activity |
All AeroBet payments may be checked as part of fraud prevention and anti-money-laundering procedures.
2. Deposits
A customer must deposit funds before placing real-money wagers at AeroBet. Supported casino payment methods may include debit cards, credit cards, bank services, e-wallets, vouchers and selected cryptocurrencies.
Cash and cheques are not accepted. Some payment options may be unavailable in particular countries, currencies or account categories.
2.1 Making an AeroBet Deposit
Customers can view the deposit methods available to them through the AeroBet cashier after logging in.
- Log in to the AeroBet account.
- Open the cashier or deposit page.
- Select an available payment method.
- Enter an amount within the displayed limits.
- Provide the requested payment information.
- Confirm the transaction through the payment provider.
The transaction should not be submitted repeatedly while its status remains pending, as this may result in duplicate charges.
2.2 Available Deposit Methods
The exact AeroBet deposit options depend on the customer’s location and account settings.
| Payment Category | Possible Features |
|---|---|
| Debit and credit cards | Fast processing, subject to card issuer approval and regional availability |
| Bank payments | May require additional processing and account ownership checks |
| E-wallets | Can provide quick deposits where supported by the customer’s account |
| Cryptocurrency | Processing depends on network confirmation and supported wallet options |
| Prepaid methods | May be available for deposits but not for withdrawals |
The minimum deposit, maximum transaction value and any provider charges are shown before the customer confirms the payment.
2.3 Account Currency and Conversion
AeroBet may support several account currencies. Where a payment is made in a currency different from the currency selected for the account, the payment provider or AeroBet may convert the amount.
Currency conversion can involve:
- the exchange rate applied at the time of processing;
- a conversion fee charged by the payment provider;
- a bank or card issuer exchange margin;
- rounding differences between currencies;
- cryptocurrency market fluctuations.
Any conversion costs charged by a bank, payment service or card issuer are normally the responsibility of the customer.
2.4 Deposit Verification
AeroBet may request KYC documents before accepting, releasing or reviewing a deposit. The account may be restricted if the requested information is not provided.
| Possible Document | Reason It May Be Requested |
|---|---|
| Government-issued ID | Confirms name, date of birth and identity |
| Proof of address | Confirms the registered residential address |
| Masked card image | Confirms ownership of a card used for deposits |
| Bank statement | Confirms payment ownership and account information |
| E-wallet evidence | Shows that the wallet belongs to the registered customer |
| Source-of-funds evidence | May be required for significant or unusual transactions |
AeroBet may suspend payment access or close an account where verification cannot be completed.
2.5 No Credit Facility
AeroBet does not provide loans or credit for gambling. Customers can only place wagers using funds that are available in their account balance.
Customers should:
- deposit only from available personal funds;
- avoid borrowing money for casino play;
- set an affordable entertainment budget;
- use deposit limits where additional control is needed;
- never rely on future winnings to repay spending.
Casino games involve risk, and deposited funds may be lost during gameplay.
2.6 Authorised Payments
By making a deposit, the customer confirms that the transaction is authorised and that the payment method is being used lawfully.
A customer must not:
- make a payment and later dispute it without a valid reason;
- submit a false chargeback;
- use stolen card or banking information;
- attempt to reverse a valid deposit after using the funds;
- misrepresent the owner of the payment method;
- use AeroBet as a money-transfer service.
Unauthorised chargebacks or fraudulent payment activity may result in account closure, transaction cancellation and further investigation.
2.7 Deposit Turnover Requirement
As an anti-money-laundering measure, a deposit may need to be wagered at least three times before a withdrawal can be processed.
| Requirement | How It Applies |
|---|---|
| Cash deposit turnover | The deposited amount may need to be wagered three times |
| Bonus wagering | Separate promotional wagering rules may also apply |
| Eligible gameplay | Only qualifying real-money wagers may count |
| Withdrawal review | The request may remain pending until turnover is confirmed |
The three-times turnover rule does not replace bonus requirements. Where an active AeroBet bonus has a separate wagering condition, that condition must also be completed or otherwise resolved.
2.8 Third-Party Deposits
AeroBet does not permit deposits made by another person. The payment method must normally belong to the registered account holder.
Third-party payments include deposits made by:
- a friend;
- a family member;
- a spouse or partner;
- a business associate;
- another person whose name appears on the payment account.
If a third-party deposit is identified, related bonuses or winnings may be cancelled, and the original deposit may be returned to its lawful owner. Any applicable return charges may be deducted where permitted.
3. Withdrawals
AeroBet withdrawals are processed through the payment methods available in the cashier. Before a withdrawal is approved, the customer may need to complete identity, address and payment ownership checks.
Withdrawal availability depends on the account balance, verification status, wagering conditions and payment limits.
3.1 First Withdrawal Verification
Customers requesting their first AeroBet withdrawal may be asked to provide additional documents.
| Document or Check | Basic Requirement |
|---|---|
| Identity document | A valid passport, identity card or accepted driving licence |
| Proof of address | A recent bank statement, utility bill or official document |
| Payment card image | Only the first six and last four digits should remain visible |
| Card security code | The CVV or CVC must be fully hidden |
| Bank or e-wallet evidence | May be required to confirm ownership of the selected payment method |
| Face verification | A selfie, liveness check or video verification may be requested |
Additional documents may be required depending on the payment method, account activity and customer risk profile.
3.2 Withdrawal Procedure
A withdrawal can be requested after the customer has met the relevant payment and account requirements.
- Log in to the verified AeroBet account.
- Open the withdrawal section of the cashier.
- Select an available payment method.
- Enter an amount within the displayed limits.
- Complete any outstanding KYC checks.
- Confirm the withdrawal request.
- Wait for the internal and payment-provider processing stages.
The requested amount cannot exceed the withdrawable balance shown in the account.
3.3 Wagering Before Withdrawal
A withdrawal request will not normally be completed while mandatory deposit turnover or bonus wagering remains unfinished.
Funds may be unavailable for withdrawal when they are:
- held as an active bonus balance;
- connected with unfinished wagering requirements;
- committed to an incomplete or interrupted game round;
- under payment or compliance review;
- connected with a disputed deposit;
- credited as a result of an identified error.
AeroBet may reject or delay a withdrawal where the customer’s total qualifying wagers are below the required turnover of the latest deposit.
3.4 Withdrawal Processing Times
AeroBet aims to review withdrawal requests within three banking days. The total time before the funds are received may be longer because of verification, payment-provider processing or public holidays.
| Processing Stage | Possible Time Factor |
|---|---|
| Internal review | Account, bonus and transaction checks |
| KYC verification | May require additional documents or manual assessment |
| Payment-provider processing | Depends on the bank, card, e-wallet or blockchain network |
| Weekends and holidays | May extend banking processing times |
| Enhanced compliance review | May take longer for unusual or higher-value activity |
The displayed processing time is an estimate and does not include delays caused by incorrect payment information or missing verification documents.
3.5 Same-Method Withdrawal Rule
Where technically possible, AeroBet withdrawals are processed through the same payment method used to make the deposit.
This rule helps:
- confirm payment ownership;
- reduce fraud and chargeback risk;
- prevent money laundering;
- return funds to their original source;
- maintain consistent payment records.
If the original method cannot receive withdrawals, AeroBet may offer an alternative verified method.
3.6 Cancelled Withdrawals
If a withdrawal is cancelled before processing, the funds are normally returned to the AeroBet account balance.
Once the funds are returned, the customer may use them for gameplay or submit another valid withdrawal request. AeroBet is not responsible for funds subsequently lost through wagers placed after the cancellation.
3.7 Real-Money Gaming Transactions
Casino services are provided immediately when a real-money wager is accepted. The stake is deducted from the account balance as soon as the relevant game transaction is recorded.
Because casino games are consumed during play:
- completed wagers cannot normally be cancelled;
- valid losses are not refundable;
- the customer cannot return a completed game round;
- regret after gameplay is not grounds for a refund;
- technical disputes are reviewed using the relevant game records.
This does not prevent AeroBet from correcting an invalid game transaction or obvious technical error.
3.8 Withdrawal Limits
Standard AeroBet withdrawal limits may apply per day and per month. Limits can vary depending on the payment method, promotion, account status, risk assessment or VIP level.
| Limit Period | Standard Maximum |
|---|---|
| Per 24 hours | EUR 500 or the equivalent in another supported account currency |
| Per month | EUR 15,000 or the equivalent in another supported account currency |
| Pending requests | One pending withdrawal per payment method at a time |
| Request frequency | Some methods may allow only one request within 24 hours |
AeroBet may approve a different limit in individual cases. Large withdrawals that exceed the applicable monthly maximum may be paid in instalments until the full eligible amount has been transferred.
3.9 Changes to Payment Limits
AeroBet may change transaction limits for a particular payment method where this is required by provider conditions, security procedures or operational changes.
Factors that may affect the available withdrawal limit include:
- the selected payment method;
- the customer’s verification status;
- the account currency;
- the terms of an active promotion;
- responsible gambling restrictions;
- security or compliance reviews;
- VIP status or an individually approved arrangement.
The current limit shown in the AeroBet cashier applies when the withdrawal request is submitted.
4. Refund Policy
A refund is different from a standard withdrawal. Refunds are considered only in limited circumstances, such as an unused deposit, an unauthorised transaction or another payment issue requiring review.
Ordinary withdrawals of casino winnings are processed under the withdrawal rules above.
4.1 Refund Eligibility
A refund may be considered where no gaming activity occurred after the relevant deposit was credited.
| Situation | Possible Treatment |
|---|---|
| No wager placed after deposit | A refund request may be reviewed |
| At least one real-money wager placed | The transaction is generally handled under normal withdrawal rules |
| Deposit turnover completed | The remaining eligible balance may be withdrawn |
| Unauthorised payment | The case may be investigated as suspected fraud |
| Bonus used | Bonus terms and wagering rules may apply |
Once real-money gameplay has taken place, the deposited funds may need to be wagered three times before the remaining balance can be withdrawn.
4.2 Refund Request Period
A standard refund request should normally be submitted within seven days of the relevant deposit.
Where the customer claims that another person or a minor accessed the account, the request should normally be submitted within thirty days of the disputed transaction.
- Contact AeroBet support within the applicable period.
- Identify the disputed deposit or transaction.
- Explain why a refund is being requested.
- Provide the requested payment and identity documents.
- Allow the payment and account activity to be reviewed.
A request submitted after the relevant period may be declined unless another legal requirement applies.
4.3 Refund Processing Time
After a refund has been approved, AeroBet aims to process it within fourteen business days.
| Refund Stage | Possible Requirement |
|---|---|
| Request received | The transaction and account are identified |
| Eligibility review | Gaming activity and payment history are checked |
| KYC verification | The customer’s identity and payment ownership are confirmed |
| Decision | The refund is approved or declined |
| Payment processing | The approved amount is returned through an appropriate method |
Banking and provider processing can continue after AeroBet has released the approved refund.
4.4 KYC Requirements for Refunds
AeroBet may suspend a refund until identity verification has been completed.
The customer may be required to provide:
- a valid identity document;
- proof of residential address;
- proof of payment method ownership;
- a bank or card statement;
- an explanation of the disputed transaction;
- additional information required by applicable law.
If the requested identification is not provided within five days, AeroBet may decline the refund request and restrict or close the account, subject to applicable rules.
4.5 How to Request a Refund
The request should include:
- the registered account name and email address;
- the deposit date and amount;
- the payment method used;
- the transaction reference, where available;
- the reason for requesting a refund;
- the documents requested by the support or KYC team.
Customers should never send passwords or full card security codes in a refund request.
4.6 Fraudulent or Unauthorised Transactions
Refund requests involving suspected card fraud or unauthorised use of a payment method are reviewed individually.
| Review Area | Possible Action |
|---|---|
| Payment ownership | AeroBet may request evidence showing who owns the card or account |
| Login activity | Device, IP address and access records may be reviewed |
| Gaming activity | The account history may be checked for use after the disputed payment |
| Fraud confirmation | An eligible payment may be returned after the investigation |
| Account security | The AeroBet account may be suspended or closed |
AeroBet may ask the customer to confirm that appropriate protective steps were taken, such as reporting the transaction to the financial institution, blocking the affected card or obtaining replacement payment details.
Accounts involved in confirmed fraudulent activity may be closed indefinitely. AeroBet may also take reasonable steps to prevent the same identity, device or payment method from being used to create another account.
5. Payment Security
AeroBet uses payment and verification controls intended to protect customer funds and prevent unauthorised transactions.
Customers can reduce payment risks by:
- using only payment methods held in their own name;
- keeping login details private;
- avoiding public devices for casino payments;
- checking transaction details before confirmation;
- reviewing account history regularly;
- reporting unfamiliar payments promptly;
- using official AeroBet support channels.
AeroBet will never request a password or full card security code through ordinary customer support communication.
6. Payment Information and Privacy
Personal and payment information may be processed by AeroBet and approved service providers for transaction processing, identity verification, fraud prevention and legal compliance.
| Information Category | Possible Use |
|---|---|
| Account details | Connects the payment with the correct AeroBet account |
| Identity information | Supports KYC and age verification |
| Transaction information | Processes deposits, withdrawals and refunds |
| Payment ownership evidence | Confirms that the method belongs to the customer |
| Technical information | Helps identify fraud and suspicious account activity |
Additional information about personal data is provided in the AeroBet Privacy and Management of Personal Data Policy.
7. Changes to This Payments Policy
AeroBet may update this Payments Policy when payment methods, transaction limits, provider arrangements, verification procedures or legal requirements change.
Customers should review the current cashier information and policy wording before making a new deposit, requesting an AeroBet withdrawal or submitting a refund claim.