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Privacy Policy

Effective Date: May 16, 2026
Website: https://aerobet-ca.org
Contact Email: [email protected]

1. Introduction

This Privacy Policy explains how AeroBet (“AeroBet”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information when you access or use aerobet-ca.org, including our gaming services, account features, payment functions, promotions, and customer support.

By using our website, creating an account, or accessing our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended for users located in Canada and is designed to reflect Canadian privacy expectations, including the principles of consent, accountability, limited collection, security safeguards, and access to personal information.

2. Eligibility and Gambling-Related Privacy Notice

Our services are intended only for individuals who are legally permitted to participate in online gambling in their province or territory of residence.

We may collect and process personal information to verify your identity, age, location, eligibility, and compliance with applicable gaming, anti-money laundering, fraud prevention, and responsible gambling requirements.

If we are unable to verify your eligibility, we may restrict, suspend, or close your account.

3. Personal Information We Collect

We may collect the following categories of personal information.

3.1 Account Information

When you register or use an account, we may collect:

  • full name;
  • date of birth;
  • residential address;
  • email address;
  • phone number;
  • username;
  • password or authentication details;
  • country, province, or territory of residence;
  • account preferences and settings.

3.2 Identity Verification Information

To comply with legal, regulatory, security, and responsible gambling requirements, we may collect:

  • government-issued identification documents;
  • proof of address;
  • photographs or selfies used for verification;
  • age verification details;
  • identity verification results;
  • information from third-party verification providers;
  • source of funds or source of wealth information where required.

3.3 Payment and Transaction Information

When you make deposits, withdrawals, or other financial transactions, we may collect:

  • payment method details;
  • transaction history;
  • deposit and withdrawal records;
  • partial card, bank, wallet, or payment account details;
  • billing information;
  • payment status and fraud screening results.

We do not intentionally store full payment card details where these are processed directly by licensed or authorized payment service providers.

3.4 Gaming and Responsible Gambling Information

We may collect information related to your gaming activity, including:

  • betting history;
  • game history;
  • winnings and losses;
  • bonus and promotion activity;
  • account balance;
  • gameplay patterns;
  • responsible gambling settings;
  • deposit, wager, loss, or session limits;
  • time-out, self-exclusion, or account closure requests;
  • risk indicators related to gambling behaviour.

3.5 Technical and Device Information

When you use our website, we may automatically collect:

  • IP address;
  • device type;
  • browser type and version;
  • operating system;
  • language settings;
  • time zone;
  • device identifiers;
  • session data;
  • login records;
  • pages visited;
  • clicks and interactions;
  • cookies and similar tracking technologies.

3.6 Communications and Support Information

When you contact us, we may collect:

  • your messages to customer support;
  • email correspondence;
  • chat transcripts;
  • complaint details;
  • attached files or screenshots;
  • records of our responses.

4. How We Use Personal Information

We may use personal information for the following purposes:

  • to create, manage, and secure your account;
  • to verify your identity, age, location, and eligibility;
  • to provide access to gaming services;
  • to process deposits, withdrawals, refunds, and payments;
  • to prevent fraud, collusion, abuse, money laundering, and unauthorized access;
  • to comply with legal, regulatory, tax, accounting, KYC, AML, and responsible gambling obligations;
  • to monitor and support responsible gambling tools;
  • to administer bonuses, promotions, loyalty programs, and offers;
  • to provide customer support;
  • to respond to complaints, inquiries, and disputes;
  • to improve website performance, functionality, security, and user experience;
  • to conduct analytics, testing, auditing, and reporting;
  • to send service, transactional, security, and account-related notices;
  • to send marketing communications where permitted by law or with your consent;
  • to protect our rights, property, users, partners, and the integrity of our services.

5. Consent

By providing personal information to us, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.

In some cases, your consent may be implied by your actions, such as creating an account, submitting documents, making a payment, or using our services.

You may withdraw consent where permitted by law by contacting us at [email protected]. However, withdrawing consent may limit or prevent our ability to provide services, process transactions, verify your identity, or comply with legal and regulatory obligations.

6. Cookies and Similar Technologies

We use cookies, pixels, local storage, device identifiers, and similar technologies to:

  • operate the website;
  • keep you signed in;
  • remember preferences;
  • improve website functionality;
  • enhance security;
  • detect fraud or suspicious activity;
  • measure traffic and performance;
  • personalize content and offers;
  • support marketing and analytics.

You may manage cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

7. Marketing Communications

We may send you promotional emails, offers, bonus information, and updates where permitted by law or where you have provided consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at [email protected].

We may still send you non-marketing communications, including account notices, security alerts, responsible gambling messages, payment confirmations, and legal or regulatory notices.

8. Sharing Personal Information

We may share personal information with trusted third parties where necessary for business, legal, regulatory, security, or operational purposes.

These third parties may include:

  • payment processors;
  • banks and financial institutions;
  • identity verification providers;
  • KYC and AML screening providers;
  • fraud prevention and risk management providers;
  • gaming platform and software providers;
  • hosting and cloud service providers;
  • analytics providers;
  • customer support platforms;
  • email and communication service providers;
  • marketing service providers;
  • auditors, lawyers, consultants, and professional advisers;
  • regulators, government authorities, law enforcement, or courts where required or permitted by law;
  • parties involved in a merger, acquisition, financing, restructuring, sale of assets, or business transfer.

We do not sell your personal information.

9. International Transfers

Your personal information may be stored or processed in Canada or in other countries where we or our service providers operate.

Where information is transferred outside Canada, it may be subject to the laws of the country in which it is stored or processed, including lawful access by courts, law enforcement, or government authorities.

We take reasonable steps to ensure that personal information transferred outside Canada remains protected through appropriate contractual, technical, and organizational safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide services;
  • maintain your account;
  • process transactions;
  • comply with legal, regulatory, tax, accounting, KYC, AML, and responsible gambling obligations;
  • resolve disputes;
  • prevent fraud and abuse;
  • enforce our terms;
  • protect our legal rights.

Certain records may be retained after account closure where required or permitted by law.

11. Security of Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include encryption, access controls, monitoring, secure storage, staff training, and fraud prevention systems.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • withdraw consent where applicable;
  • request deletion of certain information where legally permitted;
  • ask questions about our privacy practices;
  • file a complaint about how your information is handled.

To exercise these rights, contact us at:

[email protected]

We may need to verify your identity before responding to a privacy request.

13. Accuracy of Information

You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date.

You must promptly update your account information if it changes. We may request updated information or documents where required for verification, compliance, security, or responsible gambling purposes.

14. Responsible Gambling and Self-Exclusion

We may use personal information to support responsible gambling measures, including:

  • setting account limits;
  • monitoring potentially harmful gambling behaviour;
  • processing time-out or self-exclusion requests;
  • restricting access to services;
  • complying with responsible gambling obligations;
  • preventing excluded users from creating new accounts.

Self-exclusion and responsible gambling records may be retained as necessary to enforce restrictions and comply with applicable requirements.

15. Fraud Prevention and Account Security

We may monitor accounts, transactions, devices, and gameplay activity to detect and prevent:

  • fraud;
  • identity theft;
  • money laundering;
  • unauthorized access;
  • bonus abuse;
  • collusion;
  • multiple account abuse;
  • suspicious payment activity;
  • violations of our terms or applicable law.

Where suspicious activity is detected, we may restrict transactions, suspend accounts, request additional verification, or report activity to relevant authorities where required or permitted by law.

16. Children and Minors

Our services are not intended for minors or anyone below the legal gambling age in their province or territory.

We do not knowingly collect personal information from minors. If we discover that a minor has created an account or submitted personal information, we may close the account and delete or retain information as required for legal, regulatory, fraud prevention, or responsible gambling purposes.

17. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, or promotional pages.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party services you access.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or regulatory requirements.

When we make changes, we will update the “Effective Date” at the top of this page. Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

19. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact us at:

AeroBet Privacy Team
Email: [email protected]
Website: https://aerobet-ca.org